FAQ Topic

Yes,please supply the detail dimention and information for the glassware you need.

Our producds are made of borosilicate glass 3.3

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at help@samplestore.com

Ther Orders will be shipped by EMS express (USPS),it usually takes about 3 to 20 working days for arrival.

You may track it from www.ems.com.cn.

For America customers, also can track from www.usps.com

For Australia customers,also can track from http://auspost.com.au/track/

For Canada customers,also can track from http://www.canadapost.ca

For UK customers,also can track from http://www.parcelforce.com

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order. It's fast, easy & secure.

Please contact us,we will offer free replacement and free shipping.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed. For more details, click here to see how Paypal works for you.

We only charge $15 for express freight for any order amount below USD 300.

Free shipping will be made against order amount up to USD 300.

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